11 February 2008

An unexpected source of self-discipline during Lent

Verizon's "customer service."

My phone line has always been problematic. It always goes out in rainy weather. The weather has cleared now, but no one can hear me when I speak on the phone, and there's the ever-present static.

So I can't report the problem using my own phone.

If you've ever tried to report an issue via the incredibly cluttered Verizon website, you know what I'm going through.

And I have time to work on this today, because I'm home sick.


Tell me again why deregulating the phone industry was a good thing ... ???

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