Verizon's "customer service."
My phone line has always been problematic. It always goes out in rainy weather. The weather has cleared now, but no one can hear me when I speak on the phone, and there's the ever-present static.
So I can't report the problem using my own phone.
If you've ever tried to report an issue via the incredibly cluttered Verizon website, you know what I'm going through.
And I have time to work on this today, because I'm home sick.
Tell me again why deregulating the phone industry was a good thing ... ???